Delivery

Orders over £35: Free Delivery

Orders under £35: £5.99

• All orders received after our 2pm deadline will be processed on the following working day.
• Please allow 3 - 5 working days for delivery.
• We don't deliver to international locations.
• We do not deliver or process orders on weekends or on bank holidays. 

There is certain areas which may incur an extra delivery charge to the areas below.

HS1-9, IV1-36, IV40-49, IV51 - 56, KA27-28, KW1-3 & 5-17, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE1-3,  BT1-99, IM1-9 & 99, TR21-25, PO30-41, Channel Islands (Jersey & Guernsey), Isle of Wight

Returns

Clearance items cannot be returned or exchanged.

To return an item, please call us on 01325 749 845 or email us at returns@yourpetltd.com

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Return Address

Yourpet

Unit 8, Hamlet House

McMullen Road

Darlington

DL1 1XY

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@yourpetltd.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchanges@yourpetltd.com to arrange your exchange.

Shipping
To return your product, you should email us at returns@yourpetltd.com to arrange your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Telephone: 01325 749 845
Email: hello@yourpetltd.com
Address: Unit 8, Hamlet House, McMullen Road, Darlington, DL1 1XY

Pet Shop in Darlington, UK

Get to Know Yourpet’s Pet Shop, Petco, in Darlington, UK

Getting online isn’t the only way to enjoy shopping with Yourpet. We also have a physical pet shop in Darlington, UK called Petco, that’s open to customers in the area. Our physical location carries pet supplies for various household pets and nearby wildlife, including dogs, cats, wild birds, and aquatic flatmates. We welcome local residents and visitors to stroll our aisles of dog and cat food, pet toys, cat litter, dog beds, and many other products from reputable brands. With our inventory, you can stock up on all essential items you need to keep your pets healthy, active, and comfortable with affordable prices and an extensive variety to consider. Our staff will gladly help you find which products suit your pet’s needs best and answer your questions about pet care and other important topics. Don’t pass up a chance to purchase all your favourite pet supplies in person instead of through our website. We provide all our products and assistance with outstanding customer service.

Food, Collars, & Other Products for Your Dogs

Dogs are your best friend and a cherished family member, so you want to take care of them with the best possible pet supplies. You can visit our pet shop in County Durham today to explore our extensive variety of items available in-store and ready to take home. We keep nutritious and flavourful dog food in stock, including wet, moist, and dry food options. Your choice between those three options depends on your dog’s unique palette, health, and other essential factors. We also have plenty of durable dog toys that will keep your canine companion playfully busy with rope toys, balls, other many other entertainment options. Our dog beds provide a soft, comfortable place for your pet to relax and rest, and you can take home a crate to give them a designated space of their own for training, transport, and anxiety relief. Find a dog collar and lead that suits your dog's size, strength, and behaviour to keep them safe while outside your home. Serve your dog food and water in one of our brand-name dog bowls with a wide array of size options.

Food, Toys, & Litter for Your Cats

Your cat deserves pet supplies reflecting the love and care you show for each other daily, and Yourpet’s Darlington pet shop, Petco, has plenty on our shelves to accommodate your needs and standards. We carry high-quality cat food in flavours like salmon, free range chicken, and wild game to satisfy your cat's palette while nourishing them with nutrients and energy to pounce and play. You needn’t look anywhere else for eye-catching cat toys that capture your feline friend’s attention and stir up their playful side. Our cat litter selection includes various options like wood pellets, lavender-scented options, and 100% natural litter for a greener household. If you’re a local resident searching for a pet shop near you with an impressive inventory of cat supplies, look no further than our shop location.

Bird Food & Feeders for Wild Birds

Many people enjoy watching wild birds gliding through the air, perching around their homes, and chirping melodic songs. If you’re a fan of aviary members in your neighbourhood, you can attract them to your property and keep them healthy with our bird food and bird feeders. We keep a broad range of birdseed and many other edible options available, including sunflower hearts, peanuts, nyger seed, and mealworms. You can also put out a wild bird mix to accommodate a wider variety of birds. Finish your purchase by selecting a bird feeder to house your bird food and place it around your home.

Aquarium Filtration Items for Your Aquatic Pets

Our physical pet store covers your aquatic needs with various aquarium filtration supplies to keep your water clean and clear. Your fish tank’s water must stay clean to provide a healthy environment for any type of fish or aquatic life you keep as a pet. Our selection of supplies is available in-store for immediate purchase to take home and add to your tank regularly. We have pump sets, carbon sponges, replacement cartridges, filters, filter floss, replacement foams, and many other options. Every item we carry comes from reputable brands to ensure optimal quality and efficacy while in use, resulting in cleaner water and healthier aquatic life.

Visit Us Today to Shop for Your Pets in Person

While shopping online at Yourpet’s website is a fun and efficient way to get the pet supplies you need for your furry, feathery, and scaly family members, our physical Petco pet shop in Darlington, UK offers other benefits to local shoppers. For instance, you get to take home your items immediately after purchasing them instead of ordering online and waiting for delivery. Our friendly and knowledgeable staff offers excellent customer service and guidance to the best products for your pet’s needs. Let us provide you with the exceptional products and service your pets deserve. Visit our physical location to peruse the aisles or contact us today with questions about our pet shop, products, and other information.